EMERALD NAIL SPA POLICY

By booking an appointment, you confirm that you have read, fully understand, and agree to our policies.

REFUNDS/GUARANTEE

We offer a 5-day guarantee on our nail services.  Regular polish is not guaranteed.  Please call or text me if your manicure or pedicure chip is within this time frame. You have up to 3 days to come in, and we will fix them free of charge. 

We do not offer refunds under any circumstances.

APPOINTMENTS

We require a deposit of $30.00 by PayPal or CashApp.  There is no refund if you arrive late without calling or canceling for less than 24 hours.  Appointments are considered booked once payment information is received and processed. 

Appointments are made to accommodate your busy schedule and are reserved especially for you. I understand that sometimes schedule adjustments are necessary. Therefore, I respectfully request that appointments be canceled or rescheduled at least 24 hours before the appointment.   

CANCELATIONS

Please give at least 12 hours’ notice if you need to reschedule or cancel an appointment. Less than 24-hours notice will result in being charged the full-service price, and all deposits are NON-REFUNDABLE.

NO SHOWS

Clients who fail to attend appointments will not get their deposit back.

RUNNING LATE

Please Call Us ASAP to let us know.  If you are late for your appointment, we may shorten your service time so that we can stay on time for other clients.  

After you are 15 minutes late, your appointment will be canceled, and your deposit will not be refunded.

CHANGES

Any nail length/shape/color choices you make will be shown to you first on 1-2 nails before we move on to the next. Unfortunately, we cannot change your original choices once your service is complete.  Any changes will result in a new service charge.

SAFETY

We do not service those we feel may have a contagious nail condition, open wounds, or any illness that may potentially cause harm to others. Please inform the nail technician if you have a diabetic condition or any health problem so that he/she can provide the specialized services needed that will be safe for you.

INCLEMENT WEATHER

In inclement weather, closures will be updated on voicemail and our Facebook page. We will do our best to contact each client if this occurs.

GIFT CERTIFICATE

Gift certificates are available in-store and are non-refundable.